Refund and Return Policy

We hope you love every item purchased from Kate Shopping. If an item does not meet your expectations, we have established a return and refund process that is as simple and fair as possible. Please read the following policy carefully to understand your rights.

1. Return Eligibility

You may request a return within 30 business days of the order delivery date, provided the following conditions are met:

- The item is in its original, unused, and undamaged condition.

- The item retains its original packaging, including all tags, protective films, or branded pouches.

- You possess the order confirmation number or proof of purchase.

- The item is not classified as a non-returnable product (see Section 3 below).

Returns will not be accepted if the item shows signs of wear or alteration, has been damaged due to customer mishandling, or if tags and hygiene seals have been removed.

2. Return Process

To initiate a return, please follow these steps:

Step 1 — Contact Us

Please send an email to info@kateshopping.com within 30 days of delivery. Include the following information:

- Your order number

- The item(s) to be returned

- The reason for the return

Step 2 — Obtain Return Authorization

Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with shipping instructions within 1–3 business days. Returns sent without an RMA number will not be processed.

Step 3 — Ship the Item Back

Please securely pack the item in its original packaging and ship it to the address specified in the return instructions. We recommend using a shipping method with tracking, as Kate Shopping is not responsible for items lost or damaged during return transit.

Step 4 — Inspection and Processing

Once we receive and inspect the returned item, we will notify you of the inspection results via email within 3–5 business days.

3. Non-Returnable Items

The following items are not eligible for return or refund:

- Personalized or custom-made jewelry — Items that have been engraved, custom-sized, or made to specific specifications cannot be returned unless there is a quality defect. - Clearance and "Final Sale" items — Products marked as "Final Sale," "Clearance," or "As Is" at the time of purchase.

- Gift cards — Neither electronic nor physical gift cards are eligible for refunds or returns.

- Items missing original packaging or tags — Return requests for items missing original accessories or packaging will be denied. Returns received after the 30-day return window will not be accepted.

4. Refunds

Once a return request is approved and the item has been inspected and verified, refunds will be issued according to the following terms:

- Refund method: Refunds will be issued to the original payment method used at checkout. We cannot refund funds to a different bank card or payment account.

- Refund timeframe: After the refund is processed, it may take 5 to 10 business days for the funds to appear on your statement. The exact processing time depends on your bank or card issuer.

- Partial refunds: In certain cases, if the returned item is not in its original condition, is missing packaging, or shows signs of use, a partial refund may be issued. The refund amount will be determined based on the inspection results, and you will be notified of the adjusted amount.

5. Damaged, defective, or incorrect items

We take great care in the packaging and quality inspection of every order. If you receive an item that is damaged, defective, or does not match your order, please contact us within 7 days of delivery and provide the following information:

- Your order number

- A description of the issue

- Photographic evidence of the damage, defect, or incorrect item

We will assess the situation and, at our sole discretion, implement one of the following solutions:

- A full refund to the original payment method

- A free replacement item

- Store credit equal to the value of the item

For items damaged during shipping, we may file a claim with UPS on your behalf. You may be required to retain the original packaging for inspection purposes.

6. Exchanges

Currently, we only offer exchanges for items of equal value. If you wish to exchange an item for a different size, style, or color, please follow these steps:

1. Follow the return process outlined in Section 2 above.

2. Indicate in your request that you would like an exchange and specify the item you wish to receive.

3. We will ship the replacement item once the original item has been received and verified.

If the replacement item is of higher value, we will contact you to pay the price difference before shipping. If the replacement item is of lower value, the difference will be refunded to your original payment method.

Note: Exchanges are subject to stock availability. If the desired replacement item is out of stock, we will offer a refund or store credit.

7. Delayed or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank or credit card statement again—refund processing times vary by financial institution.

2. Contact your bank or card issuer—some institutions require additional time to post the refund to your account.

3. Contact your credit card company—if your bank confirms the refund has been processed but you still haven't received it, please contact your card issuer directly.

If you have completed all the above steps and still have not received your refund, please email us at info@kateshopping.com so we can investigate.

8. Return Shipping Costs

- Defective or Incorrect Items: Kate Shopping covers the return shipping costs. We will provide a prepaid return label.

- Returns for Personal Reasons: The customer is responsible for return shipping costs. We recommend using a trackable and insured shipping service, as we cannot guarantee receipt of untracked returns.