Shipping Policy

At Kate Shopping, we are committed to ensuring you receive your purchased jewelry safely and as quickly as possible. This shipping policy outlines our order processing times, shipping methods, delivery areas, and details regarding the journey of your order from our warehouse to your doorstep.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday through Friday, excluding U.S. federal holidays) following payment confirmation. Once your order has shipped, you will receive a shipping confirmation email containing a tracking number.

2. Order Cut-off Time

- Same-day processing cut-off: 12:00 PM Pacific Time, Monday through Friday.

- Orders received after the cut-off time will be processed on the next business day.

- Orders placed on weekends or holidays will begin processing on the next business day.

3. Estimated Delivery Time

All packages are shipped via UPS. Estimated delivery times are calculated from the date of shipment (not the date the order was placed):

Estimated delivery time: 3–7 business days.

Please note:

- Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to factors such as carrier delays, weather conditions, customs clearance, or delivery challenges in remote areas.

- Once the package has been handed over to the carrier, Kate Shopping is not responsible for delays caused by the carrier.

- Tracking information may take up to 24 hours to update after shipment.

4. Shipping Costs

We are pleased to offer free standard shipping on all orders—no minimum purchase required and no hidden fees.

5. Shipping Areas

United States

6. Shipping Partners

We partner with UPS to handle all domestic and international shipments. UPS provides reliable tracking, delivery confirmation, and package insurance for eligible shipments.

- Tracking: You will receive a tracking number via email once your order has shipped. You can track your package at www.ups.com (https://www.ups.com/) or via the UPS mobile app.

- Delivery Confirmation: UPS will confirm that the package has been delivered to the destination address. If a signature is not required, the package will be left at the delivery location in accordance with UPS standard procedures.

- Lost or Stolen Packages: If tracking shows "Delivered" but you have not received the package, please wait 24 hours, as UPS sometimes marks packages as "Delivered" prematurely. If the package still has not arrived, please contact us immediately so we can initiate a trace with UPS and resolve the issue.

8. Address Accuracy

Please ensure that the shipping address provided at checkout is complete and accurate. Kate Shopping is not responsible for delivery failures resulting from incorrect or incomplete addresses provided by the customer.

- If you need to update your shipping address after placing an order, please contact us at info@kateshopping.com within 24 hours. We will do our best to make the change before the order ships.

- Once an order has shipped, we cannot guarantee that the address can be changed, and address changes may incur additional fees charged by UPS.

9. Order and Delivery Issues

Please contact us immediately if you encounter any of the following situations:

- Package shows as delivered but you have not received it

- Packaging is damaged or tampered with

- Items are missing from the order

- Incorrect items received

We will work with UPS to investigate and resolve the issue. Depending on the circumstances, we will provide a replacement, reshipment, or refund in accordance with our refund policy.